Terms and Conditions-Terms and Conditions
The following Terms and Conditions apply to all orders VIA our online shop.
2. Contracting partner, contract conclusion
The purchase agreement is concluded with Neue Rösterei GmbH.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order, using the corrective aids provided for and explained in the order process. By clicking on the order button, you place a binding order of the goods contained in the shopping cart. The confirmation of access to your order will be made by e-mail immediately after the order has been sent.
When the contract with us comes into being depends on the type of payment you choose:
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we will give you our bank details.
In the ordering process, you will be forwarded to the website of the online provider PayPal. There you can provide your payment details and confirm the payment instructions to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and accept your offer as a result.
Cash on pickup
We accept your order by sending a declaration of acceptance in separate e-mail within two days.
3. Contract language, contract test storage
The Language available for the conclusion of the Contract is German.
We store the text of the contract and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.
4. Delivery conditions
In addition to the product prices quoted, shipping costs are added. You can find out more about the amount of shipping costs at the offers.
You basically have the option of picking up at New Roastery, Wahmstraße 43-45, 23552 Lübeck, Germany at the business hours listed below: Tuesday – Saturday: 9.30am – 2am; Sunday: 9.30am – 6pm.
In our shop, the following payment methods are available to you:
If you select the payment method, we will call you our bank details in separate e-mail and deliver the goods after receipt of payment.
In the ordering process, you will be forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access details and confirm the payment instructions to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
PayPal automatically carries out the payment transaction immediately afterwards. For more information, please contact the ordering process.
Cash on pickup
You pay the invoice amount at the collection bar.
6. Transport damage
If goods with obvious transport damage are delivered, please complain to the delivery company as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
7. Guarantee and guarantees
The statutory right to liability applies. Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.
8. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform, which you http://ec.europa.eu/consumers/odr/find here.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration body.
The General Consumer Settlement Centre of the Centre for Arbitration is responsible, Strasbourg Street 8, 77694 Kehl on the Rhine, www.verbraucher-schlichter.de.
9. Protection of minors
If your order includes goods whose sale is subject to age restrictions, we ensure that the customer has the necessary Minimum age. The delivery company only hands over the goods after the age test and only to the customer personally.